Refund policy

This policy applies to orders placed on www.pholasmzansi.com. It sits alongside your rights under the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002, and does not replace them.

1. Cooling-off period

Because we sell online, you may cancel your order within 7 days of receiving it, without giving a reason, under section 44 of the ECT Act. Email us at pholasmzansi@gmail.com within that period.

The item must be unused, in its original packaging and in a condition we can resell. You pay the cost of returning it to us. We refund the purchase price within 10 business days of receiving the item back. The original delivery fee is not refunded.

2. Faulty, damaged or incorrect items on arrival

If your fan arrives faulty, damaged or is not what you ordered, email pholasmzansi@gmail.com within 48 hours of delivery with your order number and a photo or short video showing the problem. We will arrange collection at our cost and either replace the item or refund you in full, including delivery.

We ask for 48 hours because transit damage has to be reported to the courier quickly. Reporting after 48 hours does not remove your rights below.

About the 48-hour window. It is fine for reporting transit damage, a wrong item or a dead-on-arrival unit, and that is how it is worded above. It cannot override section 56 of the Consumer Protection Act, which gives every buyer six months to return goods that turn out to be defective. If a fan dies in week three, the law says you must repair, replace or refund regardless of what your policy page says. Advertising "48 hours only" as your whole returns position would be unenforceable and would invite complaints to the National Consumer Commission. Keep both clauses as written.

3. Defects within six months

Under section 56 of the Consumer Protection Act, if the fan fails, is defective or becomes unsafe within six months of delivery through no fault of your own, you may choose a repair, a replacement or a refund. Normal wear, battery capacity loss from ordinary use, water damage, drops, and damage from using a charger other than a standard USB-C supply are not covered.

4. What we cannot accept back

Items returned after the periods above, items damaged after delivery, and items returned without their packaging or charging cable.

5. How refunds are paid

Refunds go back to the original payment method. Depending on your bank, it can take a further 3 to 10 business days to reflect.

6. How to start a return

Email pholasmzansi@gmail.com with your order number, what is wrong, and photos where relevant. We will confirm the return address and next steps by email. Please do not send anything back before we confirm.